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Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
In the summer of 1842, a traveller from London wrote a letter describing his first transatlantic visit. It talked in glowing terms of one particular city, describing its 'giddy heights; its citadel suspended, as it were, in the air; its picturesque steep streets and frowning gateways; and the splendid views which burst upon the eye at every turn'.
That smitten tourist was none other than Charles Dickens. And the subject of his affection? The old capital of New France: Quebec City.
Today it remains every bit the dazzler that Dickens described. Just walking its chattering streets - past antiquated stone houses, proud spires and secret squares - feels like stepping on to the pages of a historical romance. It's a backdrop so enchanting that it's frequently voted among the most beautiful cities on the planet and is protected as a World Heritage Site by Unesco.
And British travellers can easily follow in Dickens' flabbergasted footsteps, as direct flights from London to the so-called 'Paris of North America' are now available with Canadian airline Air Transat.
At the heart of this city's appeal is its walled core, Old Quebec, with twisting alleyways, welcoming cafes and colourful boutiques. Split into Upper and Lower Towns on the banks of the St Lawrence River, it feels charmingly out of place and time - as if it belongs in the Loire Valley of the 18th Century and not here, 90 miles north of the modern US border.
Canadians are notoriously friendly, but the Quebecois elevate amiability to an entirely new level. They're infused with a joie de vivre that's hard to find anywhere else in the world.
Many residents I meet identify as Quebecois first and Canadian second - a sentiment underscored by the Quebec flags fluttering across Old Quebec which outnumber the Maple Leaf by at least five to one.
Centred on a blue and white cross, it's reminiscent of Scotland's Saltire - and the independence movement has followed a similar path here too. Despite sizeable separatist sentiment, the last referendum (in 1995) delivered a narrow victory for those wishing to stay part of a united Canada.
Away from the underbelly of politics, Quebec City has a genuine claim to being one of the most camera-friendly places. At its heart is the world's most-photographed hotel: the Fairmont Le Chateau Frontenac.
This towered and turreted grande dame looms gracefully over Old Quebec from a rocky bluff which is one of the most popular places in Canada to pop the question. According to Diane Gauthier, its head concierge, they average a proposal a week, all while hosting an endless flow of weddings, honeymoons and anniversaries.
Quebec City doesn't just look good, it tastes good too.
In Canada, the loftiest culinary award is AAA Five Diamonds, and out of only four restaurants to have made it to that level, two of them are here, in the nation's undisputed dining capital.
Both - the inventive Taniere³ and immaculate Laurie Raphael - are worth the trip alone, but there are plenty more affordable options clustered within the city walls. Most notably, the reimagined indigenous fare at Restaurant Sagamite and the legendary tableside flambe at Le Continental.
Once you've eaten your fill - be that a multi-course tasting menu or a steaming bowl of poutine (Canada's feel-good national dish, consisting of fries, squeaky cheese and rich gravy) - then you're in the perfect place to walk it off.
Explore the pretty Rue du Petit-Champlain, with its parade of artisanal stores, art galleries and fudge shops; the Rue Sous-le-Cap under the cliff face, with its jaunty balconies and bistros; or even hipster-friendly Saint-Roch, a ten-minute stroll outside the old walls and home to a collection of bars and microbreweries.
There are plenty of traditionally romantic cities in North America, from Napa to Newport, but none have the consummate fortified charm, the easy walkability and the universal conviviality of Quebec City.
Whisper it, but the Paris of North America is far friendlier than the Paris of Western Europe.
This is a place for lovers, certainly. But also for lovers of history, lovers of art and lovers of good food. Not to mention lovers of beauty. I'm with Charles Dickens.
First published in the Mail on Sunday - May 2023
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